Personal technology help for individuals and families
Feel safer online.
Get help at your pace.
Zero Trace Consulting offers scam prevention, identity protection guidance, and everyday technology help—with clear explanations and time for your questions.
A free 15-minute conversation. By phone or remotely.
Based in Delray Beach, Florida. Serving Miami-Dade, Broward, and Palm Beach counties.
Monday–Friday, 8:00 a.m.–5:30 p.m. Eastern. Email or request a review anytime.
Plain-language explanations
Time for your questions
Support at your pace
Start with what you need
Support for you–or someone you care about
I’m worried about a scam.
Get help understanding a suspicious message, protecting personal information, or strengthening account security.
I need help with technology.
Work through a device problem or learn something new, with patient explanations and time to practice.
I’m arranging help for someone else.
Arrange patient help for a parent, partner, or another family member, with their permission and involvement in decisions.
How it works
Three simple steps. No technical knowledge needed.
01
Tell us what’s concerning you.
Start with your question or the problem you are having. A family member can join the conversation if you like.
02
Discuss your needs.
We discuss what help makes sense and explain any recommended paid service before you decide.
03
Choose your next step.
Decide what feels right for you. Before any paid work begins, we agree on the help to be provided and its cost.
How we can help
Safer habits. Easier everyday technology.
Scam & identity protection
Practical guidance to help you recognize warning signs and strengthen your everyday online safety.
- Review suspicious emails and text messages.
- Recognize common scam tactics and requests.
- Understand ways to protect your personal information.
- Set up stronger passwords and extra sign-in protection.
- Review account security and device updates.
Patient technology support
Friendly help with the devices you use every day, with clear explanations and time to practice.
- Computers, smartphones, and tablets.
- Email and online accounts.
- Printers and home Wi-Fi.
- New-device setup and software updates.
- Step-by-step help with the things you want to do.
No service can prevent every scam. Understanding warning signs and strengthening account security can help reduce your risk.
Virtual coaching for individuals and families
Build safer habits—with help at your pace.
Join on your own or learn with family members. Seniors and caregivers are welcome. All training is delivered virtually, with time for questions and practice.
Not sure where to start? Talk with Matthew in a free 15-minute review, by phone or remotely. Discuss your needs before choosing a paid service.
Virtual coaching
Scam Safety Coaching
Practice how to pause, recognize common scam tactics, and verify suspicious requests.
For one person or a family group of up to three participants total.
- Three 90-minute virtual sessions: 4.5 hours of personalized coaching.
- Guided practice, reference materials, and a safety checklist.
- 30 days of training-related email follow-up after completion.
$499 — one-time
For the complete program, not per session or per person.
Virtual coaching
Safety Plus
Put your learning into practice with a focused security review and a plan for you or your family.
For one person or a family group of up to three participants total.
- Everything in Scam Safety Coaching.
- One device/up to two accounts reviewed, plus a personal or family action plan.
- One 30-minute refresher within 60 days.
$749 — one-time
Includes coaching and the additional support listed above.
Tailored to your needs
Extended Support
Coordinate extra help for your individual needs or your extended family.
For individuals and extended families, with scope agreed together.
- Additional participants, devices, or accounts.
- Extra coaching tailored to your situation.
- Scope and price agreed after a consultation.
Custom pricing
Determined after a consultation.
Ongoing second opinions
Scam Check Support
Second opinions about suspicious emails, texts, calls, and online offers. One monthly price covers an individual or up to three named family members.
- Phone and email contact during business hours.
- Help understanding warning signs and deciding how to verify a request.
- Monday–Friday, 8:00 a.m.–5:30 p.m. Eastern. Messages accepted anytime.
Before starting, confirm response expectations, contact arrangements, and renewal/cancellation terms with Matthew. Longer coaching, repairs, account recovery, and other technology work are discussed and priced separately.
$99/month
For one person or up to three named family members.
The person behind Zero Trace
Hi, I’m Matthew Carr.
Founder & Principal Consultant
I started Zero Trace Consulting because I saw how many people were being targeted by scams and how overwhelming everyday technology could feel.
After more than 30 years working with information technology and medical imaging systems, I know that listening and clear explanations matter as much as solving the technical problem. I bring that same patience to helping individuals and families feel more confident online. Seniors and family caregivers are always welcome.
Learning & local connections
Support beyond a single visit.
Build safer everyday habits.
Explore plain-language Safety Tips about suspicious messages and everyday online safety. Use them as a starting point for questions you want to discuss with Matthew.
Learning for local communities
Planning a group discussion about scams or everyday technology? Neighborhood groups, libraries, 55+ communities, and retirement neighborhoods can contact Matthew to discuss possible topics, format, and availability.
Community learning
Learning together in your community.
Explore topics for discussion at our local community sessions. Contact Matthew to discuss format, availability, and any cost.
Client experiences
Testimonials coming soon.
This space is reserved for client feedback, shared with permission.
Let’s start with what you need
Start with a free 15-minute
Technology Safety Review.
Tell us what is worrying you or where you are getting stuck. We’ll talk through your concerns and a useful next step.
By phone or remotely. Any paid help is explained before you decide.